Ocius FAQ's and Trouble Shooting

There are a number of issues that you may well come across when using the card machine that may hinder a sale. These can normally be resolved quickly. These are outlined below and the solutions of how to solve them included.

Card machine states “OCIUS for PC disconnected”
This is normally due to an instance of the software already being open, normally because it has not closed correctly from the previous day.
To solve this simply:
- If you are about to complete a transaction, put the sale on hold by pressing the SALE HOLD button. The sale can be recalled and completed when you have completed this procedure.
- Press MANAGER MENU.
- Press EXIT TILL to go back to the blue screen that you see at the start of each day.
- (The screen should be blank except for the PayPoint and the Recycle bin icons. If there is a grey box stating, “There is already an instance of this application running.” press OK.)
- Double tap the PayPoint icon to restart the till. No sales data will have been lost and you will not have to re-enter the float.
- Once you have signed on, press SALE HOLD again to recall the sale and continue with the card payment.

Card machine states, “USER INTERFACE 7.16, RELEASE 2.14”
This means that the Card machine has lost power normally by being turned off at the plug and reverted back to the original set up screen.
To solve this: 
- If you are about to complete a transaction, put the sale on hold by pressing the SALE HOLD button. The sale can be recalled and completed when you have completed this procedure.
- Press MANAGER MENU.
- Press EXIT TILL to go back to the blue screen that you see at the start of each day.
- Double tap the PayPoint icon to restart the till. No sales data will have been lost and you will not have to re-enter the float.
- Once you have signed on, press SALE HOLD again to recall the sale and continue with the card payment.

This screen appears when before completing a transaction.
This in not necessarily a fault but could appear because of more than one reason.

                                                   
The other reason for this screen appearing would be that the customer is over their limit for automated payment authorisation. The limit varies and is set by the card issuer. In the first instance, call the telephone number provided on the screen: 0845 760 0510
If the transaction is authorised a code will be given for you to enter and the transaction will be completed.
You should be able to continue with further card transactions without any problems. You will not need to contact head office regarding this.

OFF LINE TRANSACTIONS
A small yellow symbol appears in the top right corner of the silver screen after a period of lost network connectivity, usually when something like above has happened. The card machine can store transactions that have either been accepted automatically without contact from the bank (depending on limit set be card issuer), or ones that have been authorised over the phone, as outlined previously.

If the card machine jumps past the "Insert card and Enter Pin" message and askes you for the card number, this normally occurs when the machine has become disconnected. Either one of the communication cables has become disconnected or teh till cannot see the pinpad (Power faileure).
This can normally be rectified by turning the machine off at the plug first then by double checking all connections are still attached (see diagram).
Once this has been checked, turn the machine back on and on the till press:

 

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