YELLOW TRIANGLE OF DEATH or BLACK SCREEN WITH JULIAN GRAVES LOGO
Dameware to store
Click onto C+A+D button on the toolbar on dameware to bring up task manager on the till screen.
End PAYPOINT in task manager
Ask store to restart PAYPOINT by double tapping the red icon.
Log onto EPOS (either by dameware or remote desktop).
Open LAUNCHPAD
Go to - STORE PROCEDURES
- UPDATE TILLS
****PRESS CLEAR TO SELECT INDIVIUDAL STORE****
- DOUBLE CLICK ON STORE REQUIRED FROM LIST PRESENTED
BARCODES NOT RECOGNISED/PRODUCTS NOT FOUND
Log onto EPOS (either by dameware or remote desktop.
Open LAUNCHPAD
Go to - STORE PROCEDURES
- UPDATE TILLS
****PRESS CLEAR TO SELECT INDIVIUDAL STORE****
- DOUBLE CLICK ON STORE REQUIRED FROM LIST PRESENTED
TILL SCREEN IS FROZEN (no message box on screen)
Most likely to be one of the following:-
The printer is out of paper.
Ask store to turn off printer either on the front of the device for a TEC till printer or under the lid where the roll sits for an IBM till printer.
When they have changed the roll they can turn the printer back on.
Till is asking for:
'ENTER PRICE FOR SHORTDATED ITEM'
If it is then the short dated button has been caught by accident.
The cashier will need to enter ANY price for the item then can void the item back off if it is not required.
NO MULTIBUY PROMOTIONS IN THE TILL
Log onto EPOS (either by Dameware or remote desktop.
Open LAUNCHPAD
Go to - STORE PROCEDURES
UPDATE TILLS
PRESS CLEAR TO SELECT INDIVIUDAL STORE****
DOUBLE CLICK ON STORE REQUIRED FROM LIST PRESENTED
YOU CANNOT CHECK STOCK.
The link to the server has become disconnected. In the first instance please contact the office on the number below. This can usually be solved very quickly.
“Updating Platinum Sales”, remains on the screen after a sale.
Sales data is sent to head office after every sale and the above message is displayed for a split second each time. Following a period of time when the link to head office has become disconnected, the till will attempt to resend the backlog of information. This takes about two minutes per day of takings. The message will disappear when all information has been sent.
YOU CAN’T VOID OFF THE LAST ITEM FROM A TRANSACTION AFTER YOU HAVE PRESSED SUBTOTAL.
Press VIEW SALE
Highlight the item to be removed
Press ITEM CORRECT
Discounts of any sort will only apply to the item highlighted
For staff discount or the new 20% discount offer that has recently been running, SUBTOTAL MUST be pressed before applying the discount or the discount will be taken off the last item only which is highlighted.
CURSOR STICKS ON THE SCREEN
This is a problem where the plastic film on the touch screen has become damaged and causes the till to think the screen is being depressed. The best solutuon is to grab the screen with your hand, thumb over the cursor and four fingers behind the screen. You need to then need to squeeze the screen and roll your thumb to move the cursor. This is a tempory measure as it is a hardware fault and will need repalcement.
The till from the users point of view will as if there is no network connection. You will be able to ping the router but not the till. Once all the network settings have been checked on the till and you are happy the wiring is correct the problem is the Network card on the till which will require a swap out.
Q. HOW DO I SPLIT TRANSACTION BETWEEN CASH AND CARD?
[EG: TRANSACTION VALUE £15.00]
Scan all items through as normal and press subtotal.
Press CASH [1] [0] [00] SUBTOTAL ENTER
This will leave a balance of £5.00 on the till and will be displayed in the top right hand corner of the till screen and say 5.00 balance due.
Press CARD and SUBTOTAL ENTER
Take remaining payment on card in the normal way.
Q. HOW DO I GIVE A REFUND FOR ITEMS THAT HAD A DISCOUNT OR MULTI BUY OFFERS IN THEM?
The first thing to remember is that all items should be scanned together.
DO NOT REFUND AFTER EACH ITEM!
Scan all items (this will then take any multi buy offers off)
Press Subtotal
Press managers menu
Select discount reason that was given to the original transaction i.e. staff discount.
FINALLY, press refund.
Q. How do I give a refund if the price has changed for the item?
This may also apply to refunds after a 50% sale where we should only give a refund for the price that was paid for the item(s).
Scan item(s)
Press sub total
Press price correct
Enter the price paid for the transaction (as shown on the receipt)
Press Refund.